We, at The Down Source, respect your privacy and the security of your personal data. We make every effort possible to safeguard your personal information. When you shop with us or register for updates and special promotions notifications, we collect and store your personal and transactional information in our customer database. This information is used to process your transactions and respond to your requests. We do not sell your personal information to others. We collect your name, address, phone number, email address, customer number, and credit card information only for the purposes of shipping and billing your orders and for future marketing purposes (such as advance notification of sales events or special promotions). We also use this information in case there is a problem with your order and customer service needs to contact you. Your personal information also allows us to make product recommendations to you in the future.
We also gather data on visitors movements through our site. This information is used only to improve our services, make your online shopping experience more pleasant, and to administer our website. Individual identifiable email addresses are not captured or stored for future use, unless you choose to communicate with us by posting an email message to The Down Source.
If you wish not to receive further email communications from The Down Source, simply email us with a message stating that you do not wish to receive further emails from The Down Source, and we will remove your email address from our list of subscribers.
The Down Source may share information with affiliate links on our web site. If you do not want your information shared, please email us with a message stating that you do not wish for us to share your information with our affiliates. Please be aware that these outside links do not share our Privacy Policy and that The Down Source bears no responsibility or liability for these outside links or their policies.
Where you go and what you do — What we know without you telling us!
Data about your activity while here on this site is automatically provided to The Down Source when you sign on. For each visitor, our Web server automatically recognizes only your domain name, but not your e-mail address. We collect only the domain name, but not the e-mail address of visitors to our Web pages; we collect aggregate information on what pages consumers access or visit, how many visits we get, and information such as where visitors arrived from as far as other sites on the Internet or if they directly typed our website address into their browser. It is used by us for internal review in aggregate and non-personally-identifiable form.
Cookies — How we know what we know without you telling us!
When you come to The Down Source or when you register with The Down Source we create your personal profile, assign a personal identification number, then send this personal identification number back to your computer's hard drive in the form of a "cookie," which is a very small bit of code. A "cookie" is very small text file placed on your hard drive by a Web Page server. It serves as your personal identification card, and cannot be executed as code or deliver viruses. The use of cookies is an industry standard; you will find them at most major Web sites. Cookies make Web-surfing easier for you by saving your preferences while you're at our site. We never save passwords or credit card information in cookies.
Cookies enable us to know more about your use of the site, and allow you to utilize some of our website's functionality, and correspond with us about your personal profile without having to fill out registration forms with information you've already provided. We use cookies to record session information, such as items that you added to your shopping cart and to conduct marketing tests on our Web pages. By showing how and when you use the site, cookies help us see which areas and products are popular and which are not. Many improvements and updates to the site are based on such data as total number of visitors and pages viewed. This information is most easily tracked with cookies. We use the information from cookies to provide services better tailored to our visitors' needs.
The purpose of a "cookie" is to tell the server that you returned to that Web page. Of course, if you never register or leave personal information with The Down Source then the server only knows that someone with your cookie has returned to the Web site. You are in charge of deciding whether we know anything about you. But the more you tell us about yourself, the more we can help you find information or products you want.
Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, note that some parts of The Down Source website and its functionality and links will not function properly or may be considerably slower if you refuse cookies. For example, without cookies, you may have difficulty completing shopping transactions, entering giveaways, or creating your personal profile. You can order your browser to accept all cookies or to alert you every time a cookie is offered. Then you can decide whether to accept one or not. If you want to control which cookies your computer accepts, just follow the instructions for your particular Internet browser system located at http://www.microsoft.com/term/privacy.htm.
Your E-mail address — Do We Know It?
Your E-mail address and other personally identifying data about you is known to The Down Source only when you voluntarily submit it to The Down Source. We collect your e-mail address only if you post a message to us, if you communicate with us via e-mail, if you ask us to communicate with you by e-mail such as for a confirmation of your order or shipment advice, or if you volunteer it for any reason, such as survey information and/or site registration, or sign-up for a Newsletter, and if you started but did not complete an order.
Your E-mail address — What Do We Do With It?
If you begin to place an order from this website, and if you have at any time given us your e-mail address, we will use your e-mail address not only to communicate with you about the status of your order but also to send you our own e-mails regarding special sales, exclusive offers, and other valuable promotions that we think will interest you.
If you enter one of our giveaways, or sign up for one of our Newsletters and give us your e-mail address, we will use your e-mail address not only for the purpose it was submitted, but also to send you e-mails regarding our own special sales, exclusive offers, and other valuable promotions that we think will interest you.
Like many other online merchants, we participate in cooperative database services which assist us in the matching of offline and online purchasing behavior, and marketing analysis, so that participants can better analyze and understand the differences and tendencies of print catalog purchasers and website visitors, and so that we can maximize the benefit of postal mail and e-mail we send to you. This sharing of information allows us and other interested parties to make future marketing efforts more efficient. These cooperative database services and their participants, however, have no right to use your e-mail address to send you e-mail. At any time, the only person who will e-mail you is us.
If you would prefer not to receive emails from us regarding special sales and exclusive offers, please contact us.
Personal Information Other Than Your E-mail Address
Your Privacy Rights: The Down Source has a policy of not disclosing the personal information of our customers to third parties for their own direct marketing purposes if our customers have exercised their option to prevent that information from being disclosed to third parties for such purposes.
The following paragraphs explain what we do with your personal information and how you can prevent it.
We will use your shipping and payment address, and the address you give to us when you "register" your profile with us, to send you promotional literature for The Down Source, and catalogs of our participating third-party merchants and affiliated companies which we feel will be of interest to you, all by postal mail.
If you have given us your telephone number, when registering your profile with us or when ordering merchandise from us, we may use your telephone number to reach out to you to follow up on your order of merchandise, including follow-up marketing. We do not share your telephone number with any outside parties for any purpose whatsoever.
We indefinitely maintain all of the information you give to us, to help us serve you better and to understand our customers and their purchasing patterns over time. Any payment information that is maintained by us is masked to keep it protected in the unlikely event of unauthorized breaches of security.
We share your name, address and purchase information directly with select merchants who are marketing affiliates of ours. We use this information to match against our own offline catalog information (available from our records and other sources, such as demographic information and past purchase history) and we allow our marketing affiliates to use this information to match against their own offline information (available from their records and other sources, such as demographic information and past purchase history). This sharing of information allows us and other interested parties to make future marketing efforts more efficient. It may be used by our select marketing affiliates to send you offers of interest, by regular postal mail. If at any time we are required to share your full credit card information with marketing affiliates so they can bill you for a product or service, you will be made aware at the time of offer that the product or service is being provided directly by that vendor and we will clearly ask for your consent to make that transfer of your credit card information through secure transmission.
Like many other online merchants, we participate in cooperative database services which assist us in the matching of offline and online purchasing behavior so that participants can better analyze and understand the differences and tendencies of print catalog purchasers and website visitors and we can maximize the benefit of postal mail and e-mail we send to you if you have signed up with us to receive postal mail or e-mail. It may be used by other cooperative database participants to send you offers of interest, by postal mail.
Lastly, we do not currently rent e-mail addresses to outside parties or allow any outside parties to use them for e-mailing purposes.
Correction of Your Personal Profile
You can always edit or correct any personal information you give The Down Source by contacting us.
Shopping Analysis Provided by Third Party
The Down Source uses a number of third party data gathering and analysis services, which aggregate information into broad categories to help us provide you better products, services, and improved websites. We refer to them here as our "Data Compilers". Our Data Compilers are contractually bound to keep our visitorsÂ’ and customersÂ’ data absolutely secure and confidential, and only to analyze the information they have access to by the software we license from them and return it back to The Down Source. They have no rights to use this information for any purpose, match it against any other information in their possession, nor transfer or disclose this information to anyone other than to The Down Source.
Customer Privacy During Tracking By Our Data Compilers
Our Data Compilers have adopted privacy guidelines set by the Federal Trade Commission. The Down Source relies on our Data Compilers and encourages you to learn more about our each of their Privacy Standards and any available opt-out choices.
It is possible that The Down Source, Rook Enterprises, LLC, or its affiliated companies, or any combination, could merge with or be acquired by another business entity. Should such a combination occur, you should expect that The Down Source would share some or all of your information in order to continue to provide this The Down Source shopping experience. You will receive notice of such event (to the extent it occurs) as provided in the paragraph below entitled "Notice", and we will require that the new combined entity follow the practices disclosed in this Privacy Policy with respect to your personal information.
Disputes
If at any time you have a question or dispute concerning your visit here, your order transaction, or our compliance with this privacy policy, you may contact us. Please provide your first and last name, order number, if any, and, if you have a question about our merchandise, item number(s), and we will get back to you promptly. If we are unable to resolve your complaint to your satisfaction, you may elect to proceed to submit your complaint to an independent arbitrator to obtain an impartial assessment of your case, in writing. Any such arbitration will be deemed "conditionally binding", meaning that the decision of the arbitrator will be binding upon The Down Source if you elect to accept the decision, and it will be binding upon you as well. If your dispute concerns our compliance with this privacy policy, and if we are unable to resolve your complaint to your satisfaction, you may elect to proceed with BBBOnLine"s Privacy Policy Review Service by completing the BBBOnline complaint form.
Disclaimer
The Privacy Policy adopted by The Down Source and all statements contained on this site about privacy and how we deal with data supplied by visitors to this site are not intended to be a contractual obligation of any kind and any such obligation is hereby disclaimed. These statements constitute the present policy of The Down Source as to which it will take reasonable measures to implement. Similarly this Privacy Policy is not intended to be "advertising" or "advertising claims." Rather it is intended to set forth our policy, including our practices and intentions about how we conduct our business.
Notice
We may change this Privacy Policy from time to time. All changes to this policy which we deem material and which affect your personal identifiable information are effective only after we provide you with at least thirty (30) days' notice of the changes by posting the changes here in Terms & Conditions for Use of Site and sending an e-mail to users who have provided us their e-mail address for this purpose. We provide you with thirty (30) days' notice to give you the opportunity to notify us if you do not agree to the changes we highlight to you in our e-mail notice. Our e-mails will always remind you that you have the opportunity to inform us of your preferences, and will alert you how to inform us of your preferences by such e-mails and through this Privacy Policy. If we make any changes which have no effect upon the collection of your personal information (ie. revisions to our access and access of third parties to your activities here on an anonymous basis only), then you will not receive an e-mail notification of the change. Such changes will become effective five (5) days after we post the revision to our Privacy Policy on this site.
